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TS 16949 - Management tool with customer focus
In March 2011 the SBS caliper business area was certified according to the car industry quality assurance standard, TS 16949.
For suppliers to the OE/OES segment, the TS 16949 is obligatory.
But our experiences with the TS 16949 as a management tool have shown that also free aftermarket customers will benefit from this due to its explicit customer orientation.
The customer in focus
TS16949 is based on the principle of full customer focus. Therefore all processes and working routines are designed to secure that the customers get products and services according to their requirements.
The main customer advantages of the TS16949 system are:
With TS16949 the manufacturer is obliged to implement continuous improvements of processes and work flows in order to keep the cost level, which is directly influenced by the manufacturer himslef, down.
Measures to prevent errors
The TS16949 system also contains a number of control measures that prevent errors. If errors should still occur - the system describes how to deal with them systematically and analytically to prevent recurrence.
This means that the TS 16949 contributes directly to ensure deliveries with a minimum of errors both in terms of product quality and logistics.
Reduction of waste
Waste of material and time are cost increasing factors. TS 16949 together with LEAN manufacturing processing contribute to high efficiency and a minimum of waste in the production.
An automotive caliper may comprise parts which are delivered by subcontractors. The TS6949 also includes procedures and control measures directed towards subcontractor activities.
This means that SBS works systematically to control and develop its subcontractors so that all parts of the complete caliper meet customer requirements for quality and durability.
Stronger business concepts
All in all, with the advantages of TS16949, we are convinced that our certification also will contribute actively to strengthen not only our own activities, but also our customers' business concepts within brake calipers.